Ability Ash Lodge

People's experience of using this service: The service met the characteristics of good in all areas.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways. People were supported by staff to exercise choice in how they lived their lives. Staff supported people to engage in full lives both at home and out in the community.

People continued to receive safe care. Staff understood their responsibility around safeguarding people and they knew how to recognise abuse. Risks to people were assessed and managed well by staff. There were enough staff who were appropriately trained and recruited to support people. People received their medicines as prescribed and there were good infection prevention and control practices in place to protect people.

The care given continued to be effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had access to healthcare services and received coordinated support, to ensure their preferences and needs were met. People were supported to maintain a balanced diet and healthy lifestyle.

Staff were kind and caring when interacting with people. We received many positive comments from relatives and health and social care staff. Staff respected every person's privacy and dignity. Staff supported people to be involved in their care.

The staff and provider continued to be responsive. People had personalised support plans that staff regularly reviewed. People's support plans included information about their wishes and goals and incorporated information about empowering people to be independent. Staff identified people's information and communication needs by assessing them. Complaints were appropriately followed-up by the provider.

All staff shared the positive culture and vision to support people's health and wellbeing. The registered managers were transparent, open and collaborative with external agencies. There was a passionate culture for change and improvement seen in all staff.

More information is in the full report below.