Chatsworth Lodge

We found the following examples of good practice. ● The registered manager had an updated infection control policy which reflected new guidance. This was supported by regular audits to maintain standards or drive improvements. ● There were sufficient staff to support people's needs and contingency arrangements to block book agency staff in the case of annual leave or sickness. Staff worked on designated floors to reduce the risk of infection. ● There were adequate supplies of personal protective equipment and staff had received training in how to use it appropriately. ● The provider was engaged in testing the staff weekly and whole home testing on a monthly or as required basis for people using the service. People had their temperatures taken twice daily, this was to ensure any concerns could be responded to swiftly. ● Cleaning schedules had been reviewed and appropriate products used to reduce the risk of the spread of the virus. ● Staff were supported in their role with regular supervision, individual risk assessments to ensure all risks to staff were reduced or managed. ● Visitors were able to see and speak to their relative through a visiting booth, this was on the outside of the home to reduce the risk of the infection. Any professional visitors into the home were subject to temperature checks and a health questionnaire.

The five questions we ask about services and what we found