Brookholme Care Home

Other audits had been used to reflect on people's safety. For example, reviewing accidents and incidents. Measure were put in place to mitigate risks, or observe people post fall. Medicines were managed safely by staff who had completed training and had their competencies completed.

There were sufficient staff to meet the needs of people, following a dependency tool being completed to access the levels of need. Staff were recruited safely and completed induction and training to support their roles.

Learning from incidents had promoted further training to ensure all staff had the required skills and knowledge when completing moving and handling techniques.

The provider worked with health and social care professionals. Referrals were completed and their advice detailed in the care plans and shared with staff.

People, relatives and staff views were considered and used to drive changes. All the relatives we spoke with complimented the staff on their kindness and attitude. They reflected on the range of activities available, communication and information around managing COVID 19.

Overall infection prevention and control was managed well. People's safety was considered, and risk assessments were in place. Staff understood the importance of protecting people from harm, safeguards had been investigated and any learning shared.

All complaints were investigated, and duty of candour considered. Notifications to us were completed to enable us to monitor the service.