The Bancroft Residential Home Limited

The Bancroft residential Home accommodates people in one adapted building.

There were enough staff to meet people's needs and they received the training and support needed to provide safe care. The provider completed appropriate recruitment checks which ensured staff were safe to work with vulnerable people.

Risks to people were identified and care was planned to keep people safe. Where needed equipment was in place to support people to move safely around the home. Risks related to medicines were identified and staff worked in line with good practice guidance to minimise the risk of medicine errors.

Staff had received training in keeping people safe from abuse and were confident in raising concerns. Incidents in the home were identified and action taken to reduce the risk of similar incidents reoccurring.

There was an open person-centred culture in the home. The provider and deputy manager spent time talking with people daily and were accommodating to meet people's individual needs.

Audits were in place to monitor the quality and safety in the home and action was taken if any concerns were identified. The provider gathered the views of people using the service and used them to drive improvements in care.