Kimberley Care Village

People's experience of using this service: • People told us they were happy living at the home and that staff were kind and friendly. One person told us, "They are all nice to me and so friendly and they are kind to all of us. This is not just a job to them. They definitely want to support us as best as they can and make it a pleasant environment." • Relatives were also happy with the care provided. They spoke about how caring the staff were and well led the service was. One relative told us, "I always arrive unannounced. When mum first moved here I thought maybe she should move nearer to us, but the care is so good and I have visited others. I have 100% trust in the care here." • There were enough staff to meet people's needs and they received the training and support needed to provide safe care to people in line with best practice. Recruitment processes ensured that staff were safe to work with people living at the home. • Care plans contained all the information staff needed to provide care that was tailored to people's individual needs. Risks to people were identified and care was planned to keep them safe. Where needed equipment was in place to support people's well-being. Medicines were safely managed, and the environment was clean. • The provider had recently introduced home cooked food into the home and people told us that this had improved the quality of the food. The success of this was reflected in the decrease in people at risk of malnutrition. • The provider was refurbishing the home to improve the environment for people. Areas of the home which had been completed were of a high standard and supported people's well-being. The dementia unit was planned to be refurbished and the provider was aware of best practice in providing a dementia friendly environment for people. • Systems in place to monitor the quality of care provided and to drive improvements in care were effective. The registered manager ensured that they stayed up to date with changes in legislation and best practice guidance and worked with other healthcare providers to improve people's experience of care.