Holly Tree Lodge Care Home

Recruitment checks were carried out to ensure staff were suitable to work in the service. Staff had received training and support to enable them to carry out their role. Staff were kind and caring and promoted positive relationships with people within the environment. Staff understood their roles clearly and knew what was expected of them. People were treated with respect and dignity and were also supported to maintain their safety and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff had positive links with health care professionals, which promoted people's wellbeing. Care and support were tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care and spoke positively about the service.

The registered manager led by example to ensure people received a good service. People and staff told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.