The Manor
- Care home
- 25 beds
- No nursing
- Dementia care
- Registered since 2013
- Lincolnshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
59 of 254
rated care homes in Lincolnshire are rated Requires improvement, like this one.
The Manor: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Holly Tree Lodge Care Home (Good, 1.1 miles away) and Lowfield House Nursing Home (Good, 3.4 miles away).
Nearest care homes:
- G Holly Tree Lodge Care Home Good, 1.1 miles away
- – Laughton Croft Care Home Not yet rated, 1.5 miles away
- G Lowfield House Nursing Home Good, 3.4 miles away
- – Dragonby Road Not yet rated, 4.3 miles away
- RI Lindum Court Requires improvement, 4.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 November 2025 (assessment visit 4 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 19 June to 17 July 2025. The service is a residential care service providing support to older people and younger adults living with dementia and mental health support needs. This assessment was completed due to the service having an aged rating.
- Safe No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service environment was not safe. Essential checks of water safety had not been completed, and necessary fire safety improvements had not been made within required timescales. The kitchen area and service grounds were not secure, exposing people to the risk of avoidable harm.
Staff had been recruited safely and most people, relatives and staff felt staffing levels were appropriate to meet people’s needs. Staff managed people’s medicines safely. However, the provider’s approach to learning from safety incidents was not always effective.
While the service promoted a kind, compassionate culture, with people encouraged to be independent and make choices, management and governance arrangements needed to be improved. Audits completed by the registered manager and provider visits had failed to identify the safety concerns found during the inspection.
We found two breaches of regulation relating to safe care and treatment and the governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and encouraged them to be independent, have control over their care and make choices when they could.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 19 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Helen Logan
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 24 April 2018. Latest assessment published 19 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Plenus Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07667336 (opens Companies House)
Plenus Care Ltd runs 2 services in England, 1 of them in the East Midlands. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Plenus Care Ltd
- RI Lindum Court Requires improvement. Care home, North Lincolnshire, Yorkshire and the Humber
Getting help from Lincolnshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lincolnshire County Council
- Ask for a care needs assessment
- Phone: 01522 782155
- Support for carers
- Paying for care: Lincolnshire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Manor provide nursing care?
- No. The Care Quality Commission lists The Manor as a care home without nursing.
- How many beds does The Manor have?
- The Care Quality Commission's register lists 25 beds at The Manor.
- When was The Manor last inspected?
- The Care Quality Commission's latest rating for The Manor was published on 19 November 2025.
- Who runs The Manor?
- The Manor is run by Plenus Care Ltd. It runs 2 services in England, 1 of them in the East Midlands.
- What is The Manor's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 November 2025.
Contact
- Phone
- 01724 764884
- Address
- The Green, Scotter, Gainsborough, DN21 3UD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Holly Tree Lodge Care Home (Good, 1.1 miles away) and Lowfield House Nursing Home (Good, 3.4 miles away).
Nearest care homes:
- G Holly Tree Lodge Care Home Good, 1.1 miles away
- – Laughton Croft Care Home Not yet rated, 1.5 miles away
- G Lowfield House Nursing Home Good, 3.4 miles away
- – Dragonby Road Not yet rated, 4.3 miles away
- RI Lindum Court Requires improvement, 4.6 miles away