Collinson Care Home

People's experience of the service and what we found: People received safe care and were protected from abuse and the risk of abuse. Risk assessments were undertaken for known risks to people's care and support. These were reviewed regularly or when something changed. There were usually enough staff to meet people's needs. Staff were recruited safely including checks to ensure staff were suitable for their roles.

People received their medicines from trained staff. Medicines administration processes were followed and checks were undertaken regularly which reduced the risk of errors. Staff received training in infection prevention and control. Staff used personal protective equipment (PPE) when needed to reduce the risk of cross infection.

Staff reported and recorded incidents and accidents such as falls. Appropriate follow up action was taken. Regular analysis of falls took place so patterns or themes could be identified. Lessons were learned when things went wrong and improvements were implemented to reduce the risk of recurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Audits were carried out to monitor the quality and standards within the service. The manager had effective oversight of all key areas and was aware of their regulatory responsibilities. This included informing the Care Quality Commission (CQC) of notifiable events and incidents. The management team worked openly and transparently for the benefit of people living in the service.

Staff provided positive feedback about teamwork with their colleagues and feeling supported by the management team. The manager had recently started in post and was well regarded by staff as well as people and their families. When any issues or concerns were raised, these were taken seriously and dealt with by the management team. People and their relatives knew who to talk to if they had any issues or concerns.

The staff team worked well with health and social care professionals to ensure people received care and treatment to meet their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good, published 1 May 2018. A targeted inspection to review infection prevention and control practices was published on 9 February 2021, this did not provide a rating.