Milliner House
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2011
- Leagrave, Luton, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2015, most recently Good in September 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 32
rated care homes in Luton are rated Good, like this one.
Milliner House: inspection record
Rated Good in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Alicia Nursing Home Requires improvement, 0.2 miles away
- G Oakley Lodge Care Home (55) Good, 0.5 miles away
- G Oakley Lodge Care Home (57) Good, 0.5 miles away
- G Collinson Care Home Good, 0.6 miles away
- G Capwell Grange Care Home Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 7 September 2023. Quoted under the Open Government Licence.
Milliner House is a residential care home providing personal care to up to 40 people. The service provides support to older people and people with mental health support needs. At the time of our inspection there were 39 people using the service.
What inspectors found
People received safe support from staff and told us they felt safe within the service. Staff were trained in safeguarding procedures and understood how to report any concerns.
Read the rest of CQC's summary
Medicines were safely managed and administered by staff who were trained to do so. Staff were recruited using safe recruitment procedures.
Any accidents and incidents that occurred were managed appropriately and documented for lessons to be learned.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff felt the service was well managed and felt confident to raise concerns if they had them. Staff were well supervised and understood their roles well.
Systems and processes were in place to ensure that quality remained consistent and action was taken as required in a prompt manner.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Oana Pocovnicu
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 7 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HC-One LimitedBrand: Welltower
- Ownership type
- Organisation
- Companies House number
- 07712656 (opens Companies House)
HC-One Limited runs 19 services in England, 2 of them in the East of England. 16 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by HC-One Limited
- G Alexander Care Centre Good. Care home with nursing, Lewisham, London
- G Ash Court Care Home Good. Care home, Liverpool, North West
- G Carrington Court Good. Care home with nursing, Wigan, North West
- G Fazakerley House Residential Care Home Good. Care home, Knowsley, North West
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Milliner House provide nursing care?
- No. The Care Quality Commission lists Milliner House as a care home without nursing.
- How many beds does Milliner House have?
- The Care Quality Commission's register lists 40 beds at Milliner House.
- When was Milliner House last inspected?
- The Care Quality Commission's latest rating for Milliner House was published on 7 September 2023.
- Who runs Milliner House?
- Milliner House is run by HC-One Limited. It runs 19 services in England, 2 of them in the East of England.
- What is Milliner House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 September 2023.
Contact
- Phone
- 01582 490080
- Address
- 23-29 Marsh Road, Luton, LU3 2QF Map (opens Google Maps)
Compare nearby
- RI Alicia Nursing Home Requires improvement, 0.2 miles away
- G Oakley Lodge Care Home (55) Good, 0.5 miles away
- G Oakley Lodge Care Home (57) Good, 0.5 miles away
- G Collinson Care Home Good, 0.6 miles away
- G Capwell Grange Care Home Good, 0.7 miles away