Norfolk Lodge
- Care home
- 30 beds
- No nursing
- Dementia care
- Registered since 2010
- Hunstanton, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
173 of 288
rated care homes in Norfolk are rated Good, like this one.
Norfolk Lodge: inspection record
Rated Good in July 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Gorselands Residential Home Requires improvement, 0.1 miles away
- RI Driftwood House Requires improvement, 0.1 miles away
- G Merrimore House Good, 0.2 miles away
- O Nightingale Lodge Outstanding, 0.4 miles away
- – Regency Manor Care Home Not yet rated, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 1 July 2022. Quoted under the Open Government Licence.
Norfolk Lodge is a residential care home providing personal care and accommodation to up to 30 older people. The home is in an 18th century building that has been extended and provides accommodation over two floors. At the time of our inspection there were 28 people using the service.
What inspectors found
We saw positive interactions between people and staff. However, there were times when decisions staff made in the best interest of one person impacted negatively on others. On the whole staff respected people's privacy and dignity but there were occasions when private information was shared loudly in front of other people.
Read the rest of CQC's summary
The provider had systems in place that helped ensure that staff delivered a service that met people's needs and kept them safe. Without exception, staff and relatives said there had been considerable improvement in the service since the current registered manager had taken up post. We received positive feedback from staff, relatives and external professionals about her influence on the service.
Lessons were learned when things went wrong, and actions to bring about improvement shared with staff. The provider's complaints procedure was available in the home. Complaints were investigated and feedback given that included any learning.
People felt safe and relatives trusted staff. Staff knew how to report any concerns to the registered manager, and externally to other organisations, such as the local authority. Staff were confident the registered manager would take any concerns seriously. Risks had been assessed and actions taken to reduce risk where possible. Medication was well managed and people received their prescribed medicines. Infection prevention and control was on the whole well managed. People were supported to eat and drink sufficient amounts. Staff referred people to external healthcare professionals and followed their guidance.
People's care plans provided detailed guidance for staff to follow. Staff supported people to maintain contact with relatives. People's opportunities for activities had increased in recent months and everyone had opportunities to go out of the home on local trips. Staff understood and fostered people's particular areas of interest. Some people were occupied during our inspection with knitting, games, and or television. However, some people were just sitting unoccupied for long periods of time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The five questions we ask about services and what we found
Questions to ask when you visit
- Caring was rated Requires improvement on 1 July 2022. Ask how staff protect dignity and how residents are involved in decisions about their care.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Leah Liboyi
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 1 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ARMSCARE Limited
- Ownership type
- Organisation
- Companies House number
- 04561854 (opens Companies House)
ARMSCARE Limited runs 6 services, all in the East of England. 4 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by ARMSCARE Limited
- G Docking House Good. Care home, Norfolk
- G Summerville House Good. Care home, Norfolk
- G Terrington Lodge Good. Care home, Norfolk
- RI Driftwood House Requires improvement. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Norfolk Lodge provide nursing care?
- No. The Care Quality Commission lists Norfolk Lodge as a care home without nursing.
- How many beds does Norfolk Lodge have?
- The Care Quality Commission's register lists 30 beds at Norfolk Lodge.
- When was Norfolk Lodge last inspected?
- The Care Quality Commission's latest rating for Norfolk Lodge was published on 1 July 2022.
- Who runs Norfolk Lodge?
- Norfolk Lodge is run by ARMSCARE Limited. It runs 6 services, all in the East of England.
- What is Norfolk Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 July 2022.
Contact
- Phone
- 01485 532383
- Address
- 32 Kings Lynn Road, Hunstanton, PE36 5HT Map (opens Google Maps)
Compare nearby
- RI Gorselands Residential Home Requires improvement, 0.1 miles away
- RI Driftwood House Requires improvement, 0.1 miles away
- G Merrimore House Good, 0.2 miles away
- O Nightingale Lodge Outstanding, 0.4 miles away
- – Regency Manor Care Home Not yet rated, 0.5 miles away