Summerville House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Although further work was needed to ensure records accurately reflected where people lacked capacity and who had been given legal powers to make decisions on their behalf.

Improvements had been made to the provision of meals and the choice that people could have. The registered manager had arranged a range of face to face training for staff to complete, which had improved staff competence and confidence. People's needs had been assessed before moving in to the home. The décor of the service had been improved to make the home feel cleaner, brighter and more suited to the needs of people living with dementia.

Staff were kind, caring and took time to promote people's independence. Staff knew about people's life experiences and history. This were used to meet people's preferences, likes and dislikes. Staff promoted people's dignity, and ensured they treated those they supported with respect.

Improvements had been made to the range, frequency and quality of activities and entertainment provided. This included ensuring people living with dementia had access and that these activities were meaningful. Complaints were managed within the provider's own procedures and were used to drive up quality and learning. End of life care planning took place for people who wished to do this, and staff were accessing enhanced training in this area.

The registered manager had provided much needed improvements to the quality of service provided. This had been very well received by people, relatives and staff. Improvement work was on-going, and there was a plan in place to measure this, with timescales for completion.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk