Woodlands Home for Older People

The home had a satisfactory standard of cleanliness and staff had completed training on the prevention and control of infection. However, staff were not always wearing facemasks appropriately and suitable arrangements had not been made to separate people from a person who was self-isolating following a positive test for coronavirus. The registered manager reminded staff of the importance of current guidance and arranged additional training.

Individual risks had been assessed and recorded, however, we found one person's risk assessment had not been updated following a fall. People received their medicines safely and were supported to maintain good nutrition and hydration. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. However, there was limited information in people's files about restrictions on their liberty. People's needs were assessed prior to them using the service.

The provider had appropriate arrangements to ensure staff received training relevant to their role. New staff completed an induction training programme. Staff felt supported by the registered manager and the management team.

People were happy with the way the service was managed and staff told us they enjoyed working at the home. The registered manager and the management team monitored the quality of the service provided to help ensure people received effective care.