Rosehill House Residential Home

The provider was not promoting safety through the layout and hygiene practices of the premises. The service required renovation and modernisation.

There were not always sufficient numbers of staff to meet people's needs and ensure their safety. We found not all staff had completed refresher training in areas the provider had deemed mandatory, but the manager was in the process of planning and reviewing training. The provider had an appropriate procedure for the recruitment of staff.

Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records relating to consent and capacity needed improving and we have made a recommendation about this.We issued a recommendation about this.

Staff supported people to eat a nutritionally balanced diet and to maintain their health. The registered manager assessed people's needs prior to them using the service. Staff treated people with kindness and respect and spent time getting to know them and their specific needs and wishes.

Staff told us they felt supported by the registered manager. People told us they felt safe living in the home, and they were happy with the service provided. Staff understood how to protect people from harm or discrimination and had access to safeguarding adults' procedures.

We observed positive interactions between staff and people who lived in the home. However, people were provided with limited opportunities to express their views about the service.