Parkbrook Lodge

Right Support

People had a choice and control about living safely in their living environment. One person said, "I love it here. I love my bedroom." We saw how people had a choice of locking their bedrooms if they chose, for privacy and security reasons.

The service supported people to have the maximum possible choice, control and independence and they had control over their own lives. Relatives told us people were encouraged to take positive risks.

Staff supported people to make decisions following best practice in decision-making. Risks to decision making were explained in ways people could understand. One staff member told us, "We used a Widgit software system to communicate risks to people." A Widgit system uses symbol-based language or pictures instead of written words.

Right Care

People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. The provider ensured people's goals were risk assessed and people were supported safely. One person told us they enjoyed having a job. They said, "I have a job; it's important. I'm important." We saw a job description and risk assessment for this person. It detailed how they would be safely supported.

Relatives told us they felt people were safe and received the right amount of care and support. The manager

worked with disability groups to ensure the service received the most up to date information.

Right Culture

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff told us how they would recognise pain, distress and discomfort in people who could not verbally communicate.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have.

Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. We saw how people were included in regular meetings. Relatives told us they were regularly consulted and involved in reviews of support and care needs.