Rated Care Homes

Acorn Lodge - Surbiton

Care home, Kingston upon Thames, 10 beds

G

Good

Rated on

Rating from the Care Quality Commission.

Acorn Lodge - Surbiton: inspection record

Care home, 10 beds, Kingston upon Thames

Rated Good in March 2025.

Acorn Lodge - Surbiton: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 4 times since 2016. Rated Good in 2016, 2018, 2022 and March 2025.

It has been rated Good at every inspection since 2016. The latest rating was published 19 months ago.

How it compares locally

  • One of 21 Good care homes in Kingston upon Thames, out of 28 with a rating.
  • Smaller than 7 in 10 care homes in Kingston upon Thames.

What inspectors found

From the Care Quality Commission's assessment published 26 March 2025 (assessment visit 22 January 2025). Quoted under the Open Government Licence.

Date of Assessment: 4 to 19 February 2025. The service is a residential care home providing support to people with a learning disability and mental health needs. At the time of our assessment there were 10 people using the service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider had a good learning culture aiming to protect and keep people safe. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes. However, we found a health and safety concern because the provider had not always ensured the necessary maintenance of the facilities. People were involved in assessments of their needs. Staff monitored people’s health to support healthy living. People had enough to eat and drink. However, people were not always involved in making important decisions about their care to ensure their best interests were considered if they did not have the capacity to make the decision themselves. People were treated with kindness and compassion. Staff encouraged people to maintain relationships with family and friends. People had the necessary support to go out in the community when they wanted to. However, people were not always supported to interact and occupy their free time because of the lack of activities in the house. People and their family members were confident the provider took their concerns seriously and acted on it. Staff provided information that people could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Any improvements required that we identified during this assessment were addressed by the provider on the day of our visit.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask when you visit

  • Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  • Visit at different times of day, including a mealtime.

Contact and registration details

Details for Acorn Lodge - Surbiton
Address361 Ewell Road, Surbiton, KT6 7BZ
Phone020 8296 9633
Registered managerAlfred Tagoe
Registered with the CQC since
What it provides
  • Care home service without nursing
Who it supports
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Acorn Lodge - Surbiton
ProviderCarelodges Group Limited
Ownership typeOrganisation
Companies House number14151855 (opens Companies House)

Carelodges Group Limited runs 2 services in London. 2 are rated Good or Outstanding.

Other services run by Carelodges Group Limited

  1. G
    Cherry Lodge Care home, Kingston upon Thames
    Good

Nearest alternatives

  1. G
    Rosclare Residential Home Limited Care home, less than 0.1 miles away
    Good
  2. –
    Signature at Surbiton Care home with nursing, 0.4 miles away
    Not yet rated
  3. O
    Elysium Care Partnerships Limited - 21b Upper Brighton Road Care home, 0.5 miles away
    Outstanding
  4. –
    Southborough Nursing Home Care home with nursing, 0.6 miles away
    Not yet rated
  5. G
    Langley Court Rest Home Care home, 0.6 miles away
    Good

See all care homes in Kingston upon Thames

Getting help from Royal Borough of Kingston upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Acorn Lodge - Surbiton provide nursing care?
No. The Care Quality Commission lists Acorn Lodge - Surbiton as a care home without nursing.
How many beds does Acorn Lodge - Surbiton have?
The Care Quality Commission's register lists 10 beds at Acorn Lodge - Surbiton.
When was Acorn Lodge - Surbiton last inspected?
The Care Quality Commission's latest rating for Acorn Lodge - Surbiton was published on 26 March 2025.
Who runs Acorn Lodge - Surbiton?
Acorn Lodge - Surbiton is run by Carelodges Group Limited. It runs 2 services in London.
What is Acorn Lodge - Surbiton's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 26 March 2025.