Greenleigh

Equipment was not always used to ensure people's privacy and dignity was promoted for those people that shared a room. We were somewhat assured with some of the measures in place to prevent the spread of infection.

The systems and processes in place were not effective enough to enable the provider to identify where areas for improvement were needed and to take action to address these. Some of these shortfalls had been identified at the previous inspection and improvements had not been made. The registered manager did take action when information of concern was shared with them to address some of these shortfalls.

People were supported by staff that had been trained and understood how to protect people from abuse. People had access to healthcare professionals to ensure their healthcare needs were met. Systems were in place to review any incident and accidents to see if there were any lessons to learn from these.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People enjoyed the food provided which met their preferences. People were supported to provide feedback about the way the service was managed. People were happy with the service provided and felt able to approach the registered manager.