Bethshan Nursing Home Limited

We found the following examples of good practice. Staff had received infection prevention and control training (IPC) and were regularly supported to update their knowledge and skills in relation to best practice standards. Staff wore personal protective equipment (PPE) and were knowledgeable about what standard of PPE was needed and when. Staff were supplied with scrubs or extra uniforms so that they could wash them after each shift, and had designated areas for changing and hand washing when they entered and left the home.

People were provided stimulation and supported to maintain contact with their friends and family when shielding or isolating. The home's maintenance man had built a visiting pod in the garden for the winter months. The pod resembled a summer house, had insulation, safe means of heating (cool touch panels), a nurse call bell for assistance, phone and internet connection. There was also a Perspex divider in the middle to ensure the pod was Covid-19 secure with separate entrances.

The environment was clean and domestic workers demonstrated good understanding of best practice standards for cleaning and decontamination. An extra domestic had been employed so that each unit had a designated cleaner.When recruiting new staff the provider had hired a local community centre for final face to face interviews. All IPC measures were in place for these interviews.

The home carried out a virtual tour for relatives and people prior to admission to the home. The staff did a virtual walk around and showed relatives and people their new bedrooms and facilities via WhatsApp and video links.

People were tested for Covid-19 before admission and asked to isolate for a period of 14 days, even if the test result was negative. The service had put electronic key pads on the two zoned areas used for isolation as an additional measure to prevent staff and resident movement when in isolation. Staff entered the home directly onto a designated unit and extra electronic staff clocking in systems had been put at each entrance way. A spare bedroom on each unit had been assigned as a staff break room.

The provider had risk assessed and implemented contingency plans to ensure any outbreak of Covid-19 was effectively managed.

Further information is in the detailed findings below.

The five questions we ask about services and what we found