Fairfield House

There was a strong person-centred culture in the service. Staff were highly motivated to provide people with tailored opportunities to ensure they achieved the best outcomes. Staff were skilled at using their knowledge of people's preferences to encourage and motivate people to try new things. Staff understood the importance of social inclusion and were creative in developing ways people could be engaged in the local community. People were supported to maintain and develop relationships.

Staff's in-depth knowledge of how people communicated ensured people had maximum control over their lives and how they spent their time. The registered manager and staff were committed to developing people's skills and knowledge so they could make informed choices. Staff had a comprehensive knowledge of the people they supported. They were able to describe each person's character and personality in detail, how this impacted on each aspect of their life and how their care needed to be delivered.

People were valued by staff members, who were keen to see them develop and achieve. Staff were committed to continuously finding ways to improve people's lives. Relatives gave consistently positive feedback about people's lives and opportunities at Fairfield.

People were supported by a staff team who had developed understood people's characters and what could cause them anxiety.

Staff had a comprehensive understanding of how people communicated. This helped ensure people people's views were heard and their diverse needs met.

Staff were recruited safely and received regular development opportunities and training. People were supported by staff who had a strong rapport with them and, where possible had similar interests. Staff were encouraged to share their own interests, skills and experiences to benefit people.

People were supported to stay fit and healthy and their medicines were managed safely.

The physical environment reflected each individual's personality and there were plans to involve people in developing the outside space to provide people with further pastimes and opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an effective quality assurance process in place. The provider's governance systems promoted continuous improvement.