Thornbury

People's experience of using this service: People were supported by staff who were caring, compassionate and treated them with the utmost dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

The person received person centred care and support based on their individual needs and preferences. Staff were aware of their life history, and their communication needs. They used this information to develop positive, meaningful relationships with them.

The provider ensured the person had regular staff meaning the person and staff were able to build positive relationships. The person was supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.

Staff liaised with other health care professionals to ensure the person's safety and meet their health needs.

Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Audits were completed by staff, the registered manager and provider to check the quality and safety of the service.

Thornbury is a leased property on a long term basis by Green Light PBS Limited who run a number of services within Cornwall. There is a clearly defined management structure and regular oversight and input from senior management. The ethos of the service is 'Empowering people to lead a lifestyle they are proud of.' Staff were aware and supported people to achieve this ethos.

More information is in Detailed Findings below

Rating at last inspection: This was the first inspection of the service.