Primrose Hill Care Home

Primrose Hill Care Home is a care home providing accommodation, nursing and personal care to older people and people living with dementia in one purpose built building. The service can support up to 60 people. At the time of our assurance visit there were 50 people using the service.

An action plan had been put in place in response to areas for improvement being identified following a visit from representatives of the Cambridgeshire & Peterborough Integrated Care System team. However, the action plan had not always been followed to ensure the improvements had been sustained. This had meant that people had not always had their wounds reassessed or dressed as planned. Food and fluid intake records and records for repositioning for those at risk of pressure ulcers had not always been updated by staff to demonstrate the care and support given. These records were also not reviewed by staff each day as required by the services action plan to ensure people were receiving the support they required.