Phoenix Care Centre

We found the following examples of good practice.

• People who lived at Phoenix Care Centre, staff and visitors had access to information and guidance about the infection control measures in place at the home. • Staff had received training about good practice for infection prevention and control, including how to don and doff personal protective equipment (PPE) safely. • There were sufficient stocks of PPE in the home. Stocks included masks, gloves, aprons and visors. There were also sufficient stocks of hand sanitiser and cleaning materials. • People and staff underwent regular COVID-19 testing in line with government guidance. This ensured anyone who had contracted COVID-19 could be identified in a timely way. • A recent outbreak of COVID-19 was well managed and staff followed guidance in people's risk assessments and care plans to keep people safe. The provider had ensured people or staff who tested positive, or displayed COVID-19 symptoms, had isolated in line with government guidance. • People were supported to keep in touch with their relatives and friends through telephone and video calls. The provider had also built a visiting pod with screening to minimise the risk of spreading infection and to enable people to continue to receive their visitors in a comfortable and safe way. • Since the outbreak the provider had maintained a no visiting policy with an exception for people who were nearing the end of their life. The provider kept their visiting policy under review to ensure they supported people to keep safe.

The five questions we ask about services and what we found