Fam Daily Care Ltd

What inspectors found

From the Care Quality Commission's assessment published 26 November 2024 (assessment visit 18 June 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were protected from the risk of abuse because the provider had taken steps to identify the possibility of abuse and prevent abuse from happening. Staff understood their responsibilities to protect the people in their care. Individual risks to people had been assessed and recorded in their care plans to keep people safe. Incidents and accidents were documented and reviewed to prevent re-occurrence. There were systems in place for the monitoring and prevention of infection. Sufficient staff were available to meet people’s needs and a robust recruitment system was in place.The service had appropriate arrangements in relation to management of medicines.

2. Effective

   GGood Good

   People's needs were assessed before they started using the service. People were assisted to have enough to eat and drink where this was part of their care needs. The registered manager worked closely with health and social care professionals to monitor the health of people. Staff monitored people's health and welfare and made referrals to health care professionals where appropriate. The management team and staff understood the importance of people having the right to make their own decisions. People were able to make day to day decisions about their lives such as how they were supported or how they want to spend their time. There were policies and procedures for them to follow.

3. Caring

   GGood Good

   Staff had a good understanding of the care needs of people they supported. They promoted people’s independence and encouraged them to do as much as possible for themselves. People were treated with kindness and their privacy and dignity were respected. People were supported to express their views and be involved in making decisions about their care. People were able to make choices about their day-to-day care.

4. Responsive

   GGood Good

   People received personalised care, which was recorded in their care plans and reflected their wishes and preferences. Care plans were reviewed and updated in a timely manner. People were able to express their views about the care they received and were given the opportunity to regularly review their care plan if any changes needed to be made. Staff had a good understanding of the care needs of people they supported. The provider was able to provide information about the service in a format that was suitable for people to understand.

5. Well-led

   GGood Good

   The registered manager encouraged people, relatives and staff to contact them if they had any concerns or issues to discuss. Staff had access to a range of policies and procedures which gave them guidance and instructions in ensuring people receive care and support in a safe manner. The provider ensured people were not treated differently or less favourably, on the basis of their specific protected characteristic, including areas of race, gender, disability, religion or belief, sexual orientation and age. The management team worked with other health and social care professionals to ensure people’s changing needs were being met. The registered manager was reminded of their responsibilities to ensure they followed their condition of registration with CQC.