Priory Supporting Care Limited

Priory Supporting Care Limited is a residential care home providing personal care to 22 people aged 65 and over, at the time of the inspection. The service can support up to 25 people.

The service had arrangements in place to protect people from the unsafe management of medicines. Where people needed assistance to take their medicines, staff helped them accordingly. People were safeguarded from abuse or harm and staff understood how to keep them safe and report any concerns they had. Risk assessments had been carried out to identify any risks to people, when providing care and support. There were enough staff employed to meet the needs of the people using the service. The provider had effective recruitment procedures to make safe recruitment decisions when employing new staff. Accidents and incidents were recorded in detail and these were investigated by the registered manager to prevent or minimise them from happening again. Staff had received training in infection prevention and control. They understood the roles and responsibilities in this area to ensure people they supported, were safe.

The registered manager operated an open and inclusive culture where people, relatives, staff and other professionals were encouraged to help improve the service provided to people. Staff had access to a range of policies and procedures, and this helped them to carry out their role. People were treated equally regardless of their abilities, background, lifestyle, values, beliefs and their cultures. There were systems in place to monitor the service and address any areas of improvement where needed. The management team had good links and worked closely with other health and social care professionals to ensure people received the care and support they needed.