Wentworth Residential Home

We found the following examples of good practice.

The home was clean and hygienic in appearance. Infection control policies and procedures had been updated in line with the national guidance relating to COVID-19 and staff were provided with regular updates to ensure they were following best practice recommendations. The training for staff regarding infection control had been updated to include guidance relating to COVID-19.

Staff were following current infection prevention and control guidance to help people to stay safe. For example, all staff were observed using appropriate Personal Protective Equipment [PPE] when supporting people. Where a person was in isolation supplies of PPE were available at the entrance to their room. Regular discussions took place between staff and people to ensure they understood the reasons for social distancing. People who had limited capacity were sensitively encouraged to social distance by staff.

There were appropriate procedures to ensure that infection control risks were reduced. For example, in the communal areas the furniture was arranged to enable social distancing. Increased cleaning schedules ensured that communal areas were cleaned regularly. All rooms had a deep clean weekly. Regular audits and visual checks were made to ensure infection control procedures were effective.

The manager worked with the whole staff team to ensure infection prevention and control measures were in place. This included introducing separate entry and exit points for staff so they could access and exit the service without walking through the home. The changing area included individual storage space for staff clothes. Uniforms were laundered on the premises to reduce the risk of cross infection.

Clear signage and sanitiser dispensers were in place around the service. They were informative and highlighted what PPE was required to protect people.

People who used the service were supported to communicate with their friends and family. Telephones and electronic devices were used to communicate. At the time of the inspection a national lockdown was in effect and visitors were not admitted to the home apart from to see people who were receiving end of life care. However, there was a plan to create an isolation pod which would mean people would be able to visit in a safe sealed environment.

Further information is in the detailed findings below.

The five questions we ask about services and what we found