Hen Cloud House
- Care home
- 66 beds
- No nursing
- Dementia care
- Registered since 2023
- Leek, Staffordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
48 of 231
rated care homes in Staffordshire are rated Requires improvement, like this one.
Hen Cloud House: inspection record
Rated Requires improvement in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Choices Housing Association Limited - 20 Dairy Close (Good, 0.1 miles away) and Abbey Court Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Choices Housing Association Limited - 20 Dairy Close Good, 0.1 miles away
- RI Greenfield House Requires improvement, 0.2 miles away
- G Abbey Court Care Home Good, 0.3 miles away
- G Ladydale Care Home Good, 0.4 miles away
- G Treetops Court Care Home Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 2 September 2023. Quoted under the Open Government Licence.
Hen Cloud House is a residential care home providing personal care for up to 66 people. The service provides support to older people, some who may have a diagnosis of dementia, a physical disability, or a sensory impairment. At the time of our inspection there were 43 people using the service.
What inspectors found
People's risks were not always managed safely. The management of medicines required improving and lessons were not always learned when things went wrong. Staff did not always feel there were enough staff to meet people's needs effectively.
Read the rest of CQC's summary
There was no registered manager in post. The governance systems in place were not effective to monitor the quality and safety of the service. Some records needed reviewing and updating and were not always person centred. Staff said they did not always know how to effectively meet people's needs.
There was not always sufficient time or support to allow people to follow their interests or provide engagement opportunities. Records were not always person centred. Engagement with people, relatives and staff needed improving. There was a complaints policy in place although some people did not know how to make a complaint.
People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice.
People were protected from abuse. People were protected from the risk of infection. Staff demonstrated a kind and caring approach which respected people's privacy and dignity.
Questions to ask when you visit
- Safe was rated Requires improvement on 2 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 September 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 2 September 2023. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 2 September 2023. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Kirsten Brindley-Biddulph
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Colourful Care 2 Limited
- Ownership type
- Organisation
- Companies House number
- 12994583 (opens Companies House)
Colourful Care 2 Limited runs 2 services, all in the West Midlands. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Colourful Care 2 Limited
- RI Shoemaker Place Requires improvement. Care home, Staffordshire
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hen Cloud House provide nursing care?
- No. The Care Quality Commission lists Hen Cloud House as a care home without nursing.
- How many beds does Hen Cloud House have?
- The Care Quality Commission's register lists 66 beds at Hen Cloud House.
- When was Hen Cloud House last inspected?
- The Care Quality Commission's latest rating for Hen Cloud House was published on 2 September 2023.
- Who runs Hen Cloud House?
- Hen Cloud House is run by Colourful Care 2 Limited. It runs 2 services, all in the West Midlands.
- What is Hen Cloud House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 September 2023.
Contact
- Phone
- 01538 712460
- Address
- Buxton Road, Leek, ST13 6EQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Choices Housing Association Limited - 20 Dairy Close (Good, 0.1 miles away) and Abbey Court Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Choices Housing Association Limited - 20 Dairy Close Good, 0.1 miles away
- RI Greenfield House Requires improvement, 0.2 miles away
- G Abbey Court Care Home Good, 0.3 miles away
- G Ladydale Care Home Good, 0.4 miles away
- G Treetops Court Care Home Good, 0.4 miles away