Harmony House Nursing Home

People's experience of using this service: People told us they felt safe, they were relaxed and familiar with the staff and each other. People were cared for by a consistent staff team who had received appropriate training to carry out their roles.

People's dietary needs and preferences were assessed and where needed, people received support to eat and drink. Meal times were an important social event in the day for those who chose to eat together.

People received assistance to take their medicines as prescribed and were supported to access health care services.

People received care that was compassionate, respectful and responsive to their individual needs. Care plans were comprehensive, respectful, and reviewed to ensure they reflected people's needs.

People and their relatives knew how to complain and were confident their views would be heard.

No people were receiving end of life care at the time of our inspection visit. The staff were proud of the care they provided at the end of people's lives. The clinical lead had undertaken a comprehensive, accredited training programme run by the local hospice. They used this knowledge to develop end of life care within the home.

The previous registered manager had died unexpectedly, and their loss was felt by the staff, the people and their relatives. The nominated individual had ensured continuity of management and the quality of care people received had not been impacted.

The team shared a clear vision about the quality of care and service they aimed to provide.

More information is in detailed findings below.