Keychange Charity Romans Care Home

People were supported by staff who had completed safeguarding training and understood how to keep people safe. The environment provided spaces for people to move around freely and independently. Staff vetted all visitors before they were allowed into the home. Systems had been implemented to record any incidents or accidents, and learning from these events minimised the risk of reoccurrence.

People were encouraged with their independence and supported by staff in line with their wishes and choices. No undue restrictions were placed upon people. Risks to people were identified and assessed and care plans provided clear guidance for staff which was followed.

There were sufficient staff on duty to meet people’s care and support needs. Call bells were answered promptly and people received help when they needed it. New staff were recruited safely to ensure they were suitable to work in a care setting.

People were supported by experienced, kind and caring staff who knew them well. Care plans recorded people’s preferences and choices and staff supported people in the way they wished. People were free to go out into the local area, to visit the shops or meet friends. They consented to wear GPS trackers so if they became lost, staff would know where they were. People’s consent was gained before staff delivered care or support, and staff treated people with patience and respect.

Before people came to live at the home, their needs were assessed and any training needed by staff in this respect was arranged. People living at the home came from a variety of backgrounds and had differing beliefs and preferences. Staff understood people’s diverse needs and supported them in the way they preferred. The ethos of the home was a Christian community and people’s religious and spiritual preferences were observed. People were encouraged to make choices every day on how they wished to live their lives.