Rose Court Care Home
Care home, Southwark, 64 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rose Court Care Home: inspection record
Rated Requires improvement in August 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Requires improvement in 2015, then Good in 2015 and 2017, then Requires improvement in August 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 14 months ago.
How it compares locally
- One of 3 Requires improvement care homes in Southwark, out of 13 with a rating.
- Larger than 7 in 10 care homes in Southwark.
What inspectors found
From the Care Quality Commission's assessment published 12 August 2025 (assessment visit 28 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 4 March 2025 to 7 March 2025.
Rose Court Care Home is a residential care home providing support for up to 64 adults living with Dementia. At the time of the assessment, there were 62 people using the service.The registered provider has changed since the service was last inspected in February 2022. This is the first assessment for the home under the new provider. At this assessment the service is rated requires improvement. We found the service was in breach of 1 regulation of the Health and Social Care Act (2014) in relation to safe care and treatment. We have asked the provider for an action plan in response to the concerns found at this assessment. The service did not always make sure that medicines and treatments were safe and met people’s needs and preferences. The provider did not always involve people in their medicines care planning. Controlled Drugs (CD) were stored safely. However, high risk medicines did not always have appropriate care plans in place, and medicines risk assessments were not person centred.The provider had governance systems in place to monitor and improve the quality of the service. However, these were not always effective regarding people’s medicines management. This was because the medicines checks and audits that were in place had not identified the concerns we found during this assessment. The provider had a good learning culture and managers investigated incidents thoroughly. People were kept safe and staff understood and managed risks. The facilities and equipment met people’s needs and were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
Read the full summary
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and they monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people to make decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People were involved in decisions about their care. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service under the new provider. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of the legal regulation in relation to safe care and treatment, because people’s medicines were not always managed safely.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service under the new provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service under the new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service under the new provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service under the new provider. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to good governance, because the provider’s systems for monitoring and improving quality were not always effective. This was because the quality assurance processes and medicines audits had not identified the issues we found during this assessment.
Questions to ask when you visit
- Safe was rated Requires improvement on 12 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 253 Lower Road, Rotherhithe, London, SE8 5DN |
|---|---|
| Phone | 020 7167 6508 |
| Registered manager | Tin Tin Hla |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Agincare Homes (South East) LtdBrand: Agincare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14657122 (opens Companies House) |
Agincare Homes (South East) Ltd runs 8 services in London. 6 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Agincare Homes (South East) Ltd
- G Bluegrove House Care home, SouthwarkGood
- G Greenhive House Care home, SouthwarkGood
- G Greville House Care home with nursing, Richmond upon ThamesGood
- G Laurel Dene Care home with nursing, Richmond upon ThamesGood
- G Waterside Care home with nursing, SouthwarkGood
- G Whitefarm Lodge Care home with nursing, Richmond upon ThamesGood
Nearest alternatives
- G Olive Place Care home, 0.6 miles awayGood
- G Bluegrove House Care home, 0.6 miles awayGood
- G Manley Court Care Home Care home with nursing, 0.8 miles awayGood
- G Gate House Care home, 1.2 miles awayGood
- G Dunton Road Care home, 1.4 miles awayGood
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does Rose Court Care Home provide nursing care?
- No. The Care Quality Commission lists Rose Court Care Home as a care home without nursing.
- How many beds does Rose Court Care Home have?
- The Care Quality Commission's register lists 64 beds at Rose Court Care Home.
- When was Rose Court Care Home last inspected?
- The Care Quality Commission's latest rating for Rose Court Care Home was published on 12 August 2025.
- Who runs Rose Court Care Home?
- Rose Court Care Home is run by Agincare Homes (South East) Ltd. It runs 8 services in London.
- What is Rose Court Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 August 2025.