Olive Place

At the time of our inspection there was no registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The previous manager had recently left the service and a new manager had been appointed and was working at the service when we visited. They were in the process of submitting their application to be the registered manager to the CQC.

Risk assessments and care plans contained a good level of information for care staff about known risks and guidance about how they were expected to mitigate these. However, we found mental health care plans were not always in place where required.

People were protected from abuse because staff understood how to keep them safe, including an understanding of the processes they should follow if an allegation of abuse was made. People received their medicines safely. There were enough suitable staff to meet people's needs.

People told us and we observed that staff were kind and patient. Staff demonstrated an understanding of people's life histories and current circumstances and supported people to meet their individual needs. Care staff ensured people's privacy and dignity was respected and promoted and people confirmed this was happening.

People were supported with their nutritional needs. Care records contained information about people's dietary needs. Care was delivered in line with relevant legislation and standards.

Staff were aware of their responsibilities under the Mental Capacity Act 2005 (MCA). Care records were signed by people using the service giving consent to their care and support.

People told us they were involved in decisions about their care and received the support they wanted.

Complaints were investigated and responded to in a timely manner. People were supported to engage in activity programmes.

Staff received training to ensure they had the skills and knowledge required to effectively support people. There was an induction programme for new staff which prepared them for their role. However, care staff had not received regular, formal supervision sessions in approximately six months.

Quality assurance processes were thorough. The acting manager was in the process of completing various audits after being appointed.

The provider had a vision to deliver high-quality care and support. Staff demonstrated that they were clear about the values of the organisation and how these supported their work.

The five questions we ask about services and what we found