Brough Manor Care Home

Brough Manor is a residential care home that provides accommodation and support to a maximum of 26 people, some of whom may have a dementia related condition. The home is situated in the town of Brough in East Yorkshire.

People were protected from avoidable harm and abuse. Staff had good knowledge and systems were in place to record safeguarding concerns and action outcomes.

Assessments of risks associated with people's care and support had been completed to ensure people received safe care and support without undue restrictions being in place.

The provider maintained safe staffing levels and recruitment included pre-employment checks to ensure people were of a suitable character to work in a care home environment.

Systems and processes ensured safe management of medicines and infection control.

People received person centred care and support to meet their individual needs. Staff were supported to access relevant training to build their skills and knowledge and regular supervisions had been completed.

Staff supported people in the least restrictive way to have maximum choice and control of their lives.

People told us they felt staff cared for them and maintained their privacy, dignity and independence.

Policies were in place to support staff in promoting equality and recognising people's diverse needs. Care and support reflected people's wishes and preferences.

People's support plans were person-centred. People had a choice of attending both group and one to one activities or events.

Systems were in place and easily accessible for people or their relatives to raise a complaint if they wished to do so.

The provider sought feedback to improve the service and experience for people living at the home. People and their relatives or representatives were involved in the planning and review of their care provision.

Quality assurance systems were in place to support the effectiveness of the service overall and to drive improvements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found