Sandhurst Rest Home

We found the following examples of good practice.

People's relatives had been kept up to date with changes to visiting procedures throughout the COVID-19 pandemic. The provider had created a visitor 'pod' within a room for when the home were able to open to visitors. The room had a separate entrance and complete divide between the person and their relative. A speaker system had been installed to aid clear communication. Staff supported people to receive end of life visits to the home.

People were being supported to keep in touch with their loved ones through a range of video-calling technology and phone calls. Staff regularly updated the home's social media page to show relatives pictures of their loved ones and activities taking place, with the consent of those being photographed.

Activities had continued at the home and people were supported to keep engaged. Activities had been adapted to ensure good infection prevention and control (IPC). For example, staff had supported people to make biscuits ensuring that people were wearing gloves and only ate their own biscuit once made.

The five questions we ask about services and what we found