Earlsfield Court

People's medicines were handled safely. There were suitable arrangements in place to assess and respond to any risk to people. The service was clean and infection prevention control measures followed meant people were protected, as far as possible, from the risk of COVID-19. Visiting professionals told us, "They are adhering well to COVID-19 guidance for residents and visiting staff."

People were protected from the risks of harm, abuse or discrimination because staff knew how to recognise and respond to any possible abuse. There were enough staff working and available to ensure people's needs were met in a timely way. Staff were recruited safely.

People were supported to have maximum choice and control over their lives. Any restriction was kept to a minimum and took account of people's best interest. Policies and procedures were in place to support practice.

People received personalised care that was delivered by staff who had a good understanding of their needs and how they should be met. People had access to health professionals to promote their health and well- being. One relative told us, "You cannot beat the care provided here." Another said, "I would recommend this service to other people."

Staff received a varied training programme that ensured they had suitable skills to care for people. Staff were supported and had the opportunity to develop new skills. People's nutritional needs were assessed recorded and responded to, including specific health diets.

People and their relatives were treated with kindness and compassion. People were encouraged and supported to maintain their independence. People's privacy and dignity was protected.

People had choice and control over the activities and entertainment they wanted to participate in each day. Technology was used to keep families in contact by skype and email. Staff knew people's communication needs well and staff communicated with people in an effective way.

The provider was committed to supporting the new management team to develop structures and plans to deliver sustainable good care. Notifications had been completed to inform CQC and other outside organisations when events occurred.