The Manor Exminster

People's experience of using this service: People were supported by caring and compassionate staff who treated them with dignity and respect. They received person centred care based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

People and relatives said the service was safe. Staff demonstrated an awareness of each person's safety and how to minimise risks for them. There were enough staff who worked flexibly to ensure people received care and support in a timely way.

People were supported by staff who received regular training and supervision to provide them with the skills and knowledge to meet people's needs. Staff worked in partnership with local professionals to provide effective care, support and treatment.

People were asked for their consent before they received any care and treatment. People were supported in the least restrictive way possible; the policies, systems and culture in the service supported this practice.

People were encouraged to socialise and pursue their interests and hobbies in a variety of creative ways. Where people chose to remain in their room, isolation was prevented by regular visits from staff and volunteers. Care plans were up to date about people's individual needs and preferences.

People's concerns were listened and responded to. Accidents, incidents and complaints were used as opportunities to improve the service.

The service was well led. People, relatives and professionals told us about improvements under the leadership of the new registered manager. The provider's quality monitoring systems which included audits, observation of staff practice and regular checks of the environment, with continuous improvements made in response to findings.