South Hayes Care Home

The provider had systems and processes in place to protect people from the risk of abuse. Staff had received training and shared good knowledge of how to raise concerns. People and relatives told us they felt safe and would be listened to if they raised concerns.

People were supported by caring and compassionate staff who knew them well. Staff were recruited safely into the service and had received the relevant recruitment checks.

Medicines were managed and stored safely. Accidents and incidents were monitored, with lessons learned and action taken to mitigate further risks to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a consistent management team and governance systems were in place to provide regular oversight of the service. Internal audits were completed by the provider, registered manager and deputy manager.

Effective systems were in place to gather feedback from people, relatives and staff which was used to drive improvements and positive outcomes.