Shire Oaks Court

People were supported to receive safe care. Although some care plans were not in place or reflective of individual risks, people were safe, and staff knew the risks well. Medicines were managed in a safe way; infection control procedures were followed, and the homes environment was clean, safe and maintained. The provider ensured lessons were reviewed and learnt when incidents occurred. There were enough suitably recruited staff to support people.

People’s needs were assessed before they started using the service and care delivered was based on these needs. When needed the principles of Mental Capacity Act were followed. People’s health needs were considered and reviewed. Staff worked with people, those important to them and other health professionals to ensure positive outcomes for people.

People were supported in a kind and caring way by staff that knew them well and they liked. People’s individual needs were considered, and they were treated with dignity and respect.

The provider responded to changes in people’ needs and offered a person-centred approach to this. People felt involved with their care. There were end of life plans in place and people’s communication needs were considered so they could have information available to them in a format they understood.

There were systems in place to ensure the quality of the home was monitored. The provider and registered manager completed numerous audits, when needed improvements had been identified and there were plans in place to ensure these were made. Staff felt supported and listened to and spoke positively about the management team and the running of the home.