Eden House

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People stated they felt safe living at Eden House and we received positive feedback from people and the majority of their relatives about the care provided.

Risk assessments and care plans contained sufficient detail and guidance for staff to respond to risk effectively.

People were safeguarded from abuse and avoidable harm. There were sufficient numbers of staff and staff supported people in line with their individual preferences and agreed care plans.

The provider supported people to engage in community-based activities and other activities at home. However, 2 people's relatives felt activities could be improved further. The provider was working in this area to enhance people's social stimulation, people now had their own activities planner that matched the person's interests.

Accidents and incidents were recorded and analysed to ensure risks were identified and mitigated and lessons were learnt. The management team operated an open and honest working environment and looked to improve the service and learn from mistakes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk