Autumn Leaves UK Limited

There was a registered manager in place. Autumn Leaves Rest Home is a family run home, the registered manager is also the provider and currently provides oversight to her daughter who manages the day to day running of the home.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People and their relatives told us staff can not do enough for you, a relative stated, "I go home quite content, knowing the right level of care is provided."

Risk assessments were updated to ensure people were supported in a safe manner and any identified risks were minimised. Where people had suffered an accident, action had been taken to ensure the on-going safety of the person.

Staff had received training appropriate to their role. Staff had received training around safeguarding and were confident to raise any concerns relating to potential abuse or neglect. The administration and management of medicines was safe. There were sufficient numbers of staff working at Autumn Leaves. There was a robust recruitment process to ensure suitable staff were recruited.

We found that the home had very little staff turnover and that the majority of staff had been employed for a number of years. Staff knew people they supported well and were able to describe what they like to do and how they liked to be supported. The service was responsive to people's needs. Care plans were person centred and provided a clear picture of the persons needs, likes and wishes. Life histories are currently being developed which helped staff to understand the person and communicate more effectively.

People were supported to access health professionals when required. Good relationships have developed between the local GP surgeries and other health professionals.

People could choose what they liked to eat and drink and were supported to be as independent as possible and to participate in meaningful activities.

People and their relatives were given information about the service in ways they wanted and could understand. The information provided at the point someone is admitted into the home makes it clear about the service provided and the level of care a person will receive.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

We looked around the home and found it was decorated to a good standard, clean and homely; however the kitchen requires some refurbishment.

The service demonstrated good management and leadership with clear lines of responsibility and accountability within the management team. Autumn Leaves has been owned and managed by the same family for 30 years.

Further information is in the detailed findings below.

The five questions we ask about services and what we found