Thornton Lodge Care Home

People living at the home and their relatives told us the home was a safe place for people to live and staff demonstrated a good understanding about how to safeguard people from the risk of abuse. There were enough staff to care for people safely, although some staff reported to us more were required first thing in the morning at busier times. Staff wore PPE when delivering care and the home was clean and tidy throughout. We provided some feedback to the registered manager to ensure social distancing measures were followed whilst maintenance work was ongoing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff told us they received enough training and supervision to support them in their roles. People received enough to eat and drink, with appropriate referrals made to other health professionals as needed.

The home had a registered manager in post who had worked at the home for many years. The feedback we received about management and leadership was positive. The current staff team spoke of a positive culture at the home. There were also good links within the local community.