Beenstock Home

We found the following examples of good practice.

Robust processes were in place for any essential visitors to the home. This included completion of a risk assessment, temperature check and lateral flow device (LFD) test.

Contact with relatives had been maintained throughout the pandemic. The home had ensured any changes to visiting guidance was communicated, with a code of conduct provided for relatives to follow. Screened indoor visiting had been facilitated via an appointment system in line with local and government guidance. Alongside these, the home had supported contact through video and telephone calls, window and balcony visits.

The home was ready to support the reintroduction of internal visits for one named individual per person. Staff training in LFD testing had been completed, with a file set up in which to document each nominated visitor, along with their pre-visit LFD test results. A separate testing and meeting room had been created, which could be accessed via an external door. The meeting room had ensuite facilities, to ensure visitors did not have to access any other part of the home.

The home had robust cleaning procedures in place, which had been increased in response to the pandemic. Frequent touch points had been cleaned up to four hourly, more often during any religious festivals, when people tended to move around the home more often. Infection control audits had been completed monthly, alongside regular spot checks, to ensure best practice was maintained.

The home had a plentiful supply of PPE, which was worn correctly and consistently by staff. Staff travelled to work in their own clothes, changing into their uniform on arrival and putting on PPE. Staff had completed both internal and local authority training in infection control and the safe use of PPE.

People's ability to safely practice their faith had been supported through the building of a Shul, which was adjoined to the current premises. This meant people did not have to leave the grounds to attend their local Synagogue, thereby reducing the risk of infection. The home's activity programme had been amended, with a focus on exercise, due to people not being able to access the community. This included a weekly therapy bike competition.

Where possible, changes had been made within the home to promote social distancing, including spacing

chairs in communal areas, such as the lounges and dining room and introducing 'bubbles' at mealtimes. Isolation, cohorting and zoning had been used effectively, to manage any cases of COVID-19. Staff continued to be allocated to specific areas of the home to minimise risk and cross contamination.

The five questions we ask about services and what we found