Roundham Court

There was a relaxed atmosphere between people and staff. Staff were kind, caring and attentive. People told us "The staff are excellent. I only have to ask, and they help me. We have a giggle. This is my home" and "I couldn't wish for a better place."

Staff had enough time to meet people's needs and spend time with them in conversation. Staff had the skills and knowledge to meet people's needs effectively. Staff told us they were well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making decisions about their care and supported to maintain their independence. Care plans contained up-to-date information about each person's needs and preferences. People received personalised care from staff who knew them well.

People enjoyed taking part in social activities, going out in the local community, and spending time with family and friends.

Quality assurance processes ensured people received high quality care. The service was well managed. When speaking about the registered manager, people said, "(Registered Manager's name) is one of the best" and "She's always there for you, very understanding."