Tudor Court Care Home

The environment was clean and staff followed infection control procedures in line with national guidance for reducing the spread of Covid-19.

People and their relatives told us they had no concerns about the quality of care at Tudor Court and felt that people living there were safe. Staff had a good understanding of safeguarding processes to keep people safe and knew how to report concerns.

Risks to people's health and well-being had been assessed and monitored to ensure they were kept safe. Regular checks of the environment, including equipment, fire and water safety, were completed to ensure it was safe for people to live in and complied with the relevant standards.

We observed the service had enough staff to meet people's needs. We saw people were attended to in a timely manner and staff were not rushed. Some staff reported to us that they were sometimes short staffed and relied heavily on agency staff, they felt they could not always give the care to people that they wanted to. However, this had improved recently and the registered manager told us they were actively trying to recruit staff.

The provider followed safe recruitment practices and ensured people were protected against the employment of unsuitable staff.

People's relatives told us the registered manager, management team and staff were supportive and approachable. The registered manager told us they engaged with people and their relatives on an ongoing basis.

The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities.