Jasmine House

The person was kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. The person was able to tell us they felt safe and enjoyed their life with the staff supporting them. Their body language while interacting with staff was relaxed and positive, which also indicated they felt safe. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. There were comprehensive risk assessments in place covering all aspects of the service and support provided, including safe access to the community. Triggers for risky behaviours were mitigated and the success of this was evident in the significant and sustained reduction of negative outcomes the person experienced.

Medicines were managed as necessary. Infection control measures were in place. Health and social care professionals were regularly involved in people's care to ensure they received the care and treatment which was right for them.

There were effective staff recruitment and selection processes in place. There was a very stable staff team consisting of the provider and their family who had supported the person for many years. Right care: Care is person-centred and promotes people's dignity, privacy and human rights;

Staff relationships with the person were caring and supportive, which the person confirmed. Staff provided

care that was kind and compassionate. The stable team and the person had formed close relationships over many years. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives;

People's equality, diversity and human rights were respected. The service's vision and values centred around the person they supported. The organisation's statement of purpose documented a philosophy of maximising the person's life choices, encouraging independence and having a sense of worth and value. Our inspection found that the organisation's philosophy was embedded in Jasmine House. For example, the person was constantly encouraged to lead a rich and meaningful life that they chose.

The service worked hard to instil a culture of care in which staff truly valued and promoted the person's individuality, protected their rights and enabled them to develop and flourish safely whilst exploring new experiences.

Staff felt respected, supported, and valued by the registered manager which supported a positive and improvement-driven culture.

A number of methods were used to assess the quality and safety of the service people received. The service made continuous improvements in response to their findings.