Pippins Residential Care Home

The key question of Safe was rated good at our last inspection and continues to be rated good following this assessment. Staff knew people well and supported them to maintain their independence. People told us they felt safe, and one person commented they felt like it was one big family. People were protected from the risk of harm and abuse. Care plans were clear and provided appropriate guidance to staff on how to keep people safe. There were sufficient numbers of well-trained staff to support people to meet their needs. We identified some concerns around safe medicines administration which we raised with the service during our onsite assessment. The registered manager contacted us the next day and provided us with their detailed action plan and assurance that the concern was being managed and mitigated.

The key question of Well-led was rated good at our last inspection and continues to be rated good following this assessment. There were effective systems in place to monitor the quality of the service, identify shortfalls and make changes to improve the service. It was clear the service worked with professionals to improve the quality of life of people living at the service. The management team had followed the provider’s processes to make sure risks to people were managed.