Burnside Court

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment, we rated this key question requires improvement. At this assessment, the rating has remained requires improvement.

This meant some aspects of the service were not always safe, and there was limited assurance about safety. There was an increased risk that people could be harmed.

The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were not found at this assessment, and the provider remained in breach of the regulation. We also identified a further breach in regulation in relation to staffing.

However, the provider was previously in breach of the legal regulation in relation to recruitment. Improvements were found at this assessment and the provider was no longer in breach in relation to recruitment.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question requires improvement. At this assessment, the rating has remained requires improvement.

This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

The provider was previously in breach of the legal regulation in relation to safe care and treatment and governance. Improvements were not found at this assessment, and the provider remained in breach of the regulation in relation to safe care and treatment and governance.

The provider was previously in breach of the legal regulation in relation to consent. Improvements were found at this assessment and the provider was no longer in breach in relation to consent.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our inspection in 2020, we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last inspection in 2020, we rated this key question good. At this assessment, the rating has remained good.

This meant people’s needs were met through good organisation and delivery. However, we did identify shortfalls within this area, which contributed to the breach of the regulation in relation to staffing.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment, we rated this key question requires improvement. At this assessment, the rating has remained requires improvement.

This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

The provider was previously in breach of the legal regulation in relation to governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation.