Heliosa Nursing Home

Risks to people's health, safety and welfare, were identified and managed safely with the involvement of the person or their representatives.

Safeguarding systems, policies and procedures ensured people were safe and protected from abuse.

People told us they felt safe and well cared for and made positive comments about the staff and standard of care. Comments included "They look after me 200% nothing too much trouble". "I am so well looked after in every way". A visiting relative said, "We have no doubt (relative) is safe, overall if I were to rate the quality of the care I'd say excellent".

We were assured by the additional measures in place to help prevent the spread of COVID-19. Risks relating to infection prevention and control (IPC), including in relation to the COVID-19 pandemic were assessed and managed. Staff followed good IPC practices. Safe visiting was supported and enabled. Visitors were invited to take rapid COVID-19 test just before their visit, were provided with appropriate personal protective equipment as in accordance with government guidelines and best practice.

Medicines were safely managed, and systems were in place for reporting accidents and incidents and learning from them.

There were sufficient numbers of suitably trained and experienced staff on duty and safe recruitment procedures were followed. Staff presented as well trained, caring professionals.

The management team and staff were clear about their roles and responsibilities and they promoted a positive, person-centred culture. Staff worked well together as a team, and there was good partnership working with others to meet people's needs.

Effective systems were in place for checking on the quality and safety of the service and making improvements where needed.

Rating at last inspection and update The last rating for this service was requires improvement (published 22 November 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.