Ivy House Residential Care Home
- Care home
- 12 beds
- No nursing
- Dementia care
- Registered since 2023
- Mickleover, Derby, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
17 of 63
rated care homes in Derby are rated Requires improvement, like this one.
Ivy House Residential Care Home: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Limes Residential Home (Good, 0.1 miles away) and The New Lodge Nursing Care Ltd (Good, 0.6 miles away).
Nearest care homes:
- G The Limes Residential Home Good, 0.1 miles away
- RI Westside Nursing Home Requires improvement, 0.6 miles away
- G The New Lodge Nursing Care Ltd Good, 0.6 miles away
- G Westwood Good, 0.8 miles away
- G Western House Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 June 2026 (assessment visit 9 March 2026). Quoted under the Open Government Licence.
Date of assessment: 28 April to 12 May 2026. This service is a care home providing personal care for up to 12 older people, some who may be living with physical and sensory disabilities and dementia. At the time of our assessment 9 people lived at Ivy House Residential Care Home.
- Safe Inadequate
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
This assessment was completed due to the length of time since the care home was registered with CQC.
We found 4 breaches of the legal regulations in relation to consent, safe care and treatment, governance at the service and recruitment practices.
Effective actions were not always taken to reduce the chances of accidents reoccurring or learning lessons from incidents. Medical advice had not always been obtained in a timely manner. However, people had access to the GP and visiting district nurse team.
People’s rights under the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS) had not always been considered or upheld.
Care plans and risk assessments were not always clear and had not always involved people in decisions about how they wanted to manage any risks. Not all actions taken to care for people were detailed in their care plans.
Risks in the environment were not effectively identified and mitigated. Whilst we found the home to be clean, there were no audits in place to look for any shortfall in infection prevention and control processes and to make improvements.
Staff had not completed training in areas relevant to people’s care needs. Leaders had not always obtained their own Disclosure and Barring Service (DBS) checks or obtained references to check staff conduct in previous employment when appointing staff. Not all risks associated with appointing staff and how they would be mitigated had been recorded.
Not all areas of practice followed good practice guidance. For example, food serving temperatures were not always recorded.
There was not an effective system in place to assess, monitor and improve the service and to assess, monitor and mitigate risks.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to consent, safe care and treatment and recruitment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 9 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 June 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 9 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 9 June 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Sharon Dukes
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Jessicare Limited
- Ownership type
- Organisation
- Companies House number
- 14218479 (opens Companies House)
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Ivy House Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Ivy House Residential Care Home as a care home without nursing.
- How many beds does Ivy House Residential Care Home have?
- The Care Quality Commission's register lists 12 beds at Ivy House Residential Care Home.
- When was Ivy House Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Ivy House Residential Care Home was published on 9 June 2026.
- Who runs Ivy House Residential Care Home?
- Ivy House Residential Care Home is run by Jessicare Limited.
- What is Ivy House Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 June 2026.
Contact
- Address
- 1 The Green, Mickleover, Derby, DE3 0DE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Limes Residential Home (Good, 0.1 miles away) and The New Lodge Nursing Care Ltd (Good, 0.6 miles away).
Nearest care homes:
- G The Limes Residential Home Good, 0.1 miles away
- RI Westside Nursing Home Requires improvement, 0.6 miles away
- G The New Lodge Nursing Care Ltd Good, 0.6 miles away
- G Westwood Good, 0.8 miles away
- G Western House Good, 0.8 miles away