167 Lodge Hill

Before people started using the service, their needs were assessed to ensure they could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received care and support from staff that had the knowledge and skills to meet their individual needs. People were supported to eat healthily, and they had access healthcare services when required.

People were supported by staff that were kind and caring towards them, respected their privacy and dignity and where capable, promoted their independence. Staff were caring towards people's diverse needs and supported people without discrimination. People's communication needs had been assessed and met. People were supported to participate in activities that interested them, and relatives knew how to complain if they were unhappy.

The service had an effective system in place to assess and monitor the quality of the care delivery and had worked in partnership with key organisations to plan and deliver an effective service. People and their relatives' views had been sought and their feedback had been used to improve the quality of care and support provided.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.