The Hurst Residential Home

We undertook this 3 key question assessment to enable us to rate the service following a responsive safe and well-led assessment in February 2026 where we found breaches of regulation. We have not reviewed the breaches of regulation at this time. This report should be read in conjunction with the report published on 17 March 2026. The overall rating for the service is Requires Improvement.

We saw evidence that the provider planned and delivered people’s care and treatment with them, including what was important and mattered to them, however, this was not always clearly documented within individual support plans and therefore not measurable. Whilst improvements had been made to ensure the care plans were person centred, there was still work on-going to ensure peoples’ personal aspirations and goals were in place and achievable for them, enabling them to live the life they wanted.

New staff received an induction and training which enabled them to manage people’s health and social care effectively. People told us that staff were kind and caring. Staff treated people with kindness and compassion, and there was a friendly culture in the service. People’s privacy was respected and their independence encouraged within the limits of personal safety. Feedback relating to communication was mostly positive and people felt their problems were dealt with responsively.