Syston Lodge Residential Home

Improvements were needed to care records as these did not always provide the information and guidance staff needed to ensure people received consistent, effective support and intervention. Information in care records was not consistently recorded to fully demonstrate how people's needs were being met. Most staff had worked at the service for a long time and knew people well, which reduced the risk of immediate harm for people.

People felt safe living at Syston Lodge and staff understood their responsibilities in safeguarding people from the risk of abuse. People's medicines were managed safely and staff followed safe working practices to protect people from the risk of infections. There were sufficient numbers of skilled staff deployed to meet people's needs and keep them safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were able to share their views and feedback was used to make improvements to the service. Staff had a clear understanding of their roles and responsibilities and felt supported by the registered manager. The registered manager was committed to ensuring people achieved positive outcomes as a result of their care and support.