Pear Tree Grove

People's experience of using this service: • The service provided a safe service. • People and relatives told us that people liked living at the service. • There was a homely atmosphere for people. • People were protected against abuse, neglect and discrimination. Staff members were aware of ensuring people's safety and acting when necessary to prevent any harm. • Staff members knew people well and people appeared to enjoy the attention from them. • People were assisted to have choice and control of their lives. • People and their representatives had a say in how the service was operated and managed. • People's care was personalised to their individual needs. • Audit processes were in place to ensure quality care. Questionnaires had been supplied to people and their representatives for their views of the service. These were overwhelmingly positive about people's satisfaction with the service. • A registered manager was not in place. This will be monitored as it is a condition of registration, to ensure comprehensive governance of the service. • The service met the characteristics for a rating of "good" in all key questions except well led, where it was rated Requires Improvement due to a registered manager not being in place. • More information is in the full report.